Need a hand?
Welcome to our Help Centre

We’re here to help, whatever you need. The fastest way is to call us on 0118 973 6883 or contact us via Live Chat, 9:00 to 5:30pm, Monday to Friday – but there are other ways we can help, too.

Our help centre offers FAQs, step-by-step guides on how to operate our software, and straightforward support on getting the most from your data products.

FAQs

Emapsite’s FAQs are a great way to find answers without spending time on the phone. Quick fixes, where to find downloads, how to manage your ContractorLink access – simple things like this. 

But if you can’t find the answer, do give us a call on 0118 973 6883

See our FAQ's 

Emapsite’s Guide to Licensing

Understanding mapping and data licences can be tricky. We’re here to help.  

Whether it’s about licensing mapping data for internal use, commercial projects, or client deliverables, our Quick Guide to Licensing breaks it all down for you.

Read our Guide to licensing

Video tutorials

Just getting started? Need a fix for something technical? Our step-by-step videos cover many aspects of our products and services. 

As we update our software, we’re adding tutorials to this page. Let us know if there’s a demo you’d like to see added to the library.

Browse our video library

Emapsite webinars

Our webinars highlight the benefits of licensing your data through Emapsite, and our range of services – how to get the most from MapShop, for example.

Browse our webinar library

Live Chat

Start a chat with one of our customer support team and get your questions answered in real time. 

Query About an Order?

If something isn’t quite right with your data, or you've placed an order by mistake, please get in touch. We’ll do everything we can to help as quickly as possible.

We’ll usually need to check out what’s happened first, but just let us know the details and our support team will let you know the next steps.

Phone Emapsite

Our customer support team is here to help. Give us a call on 0118 973 6883. Or, if you’d like us to call you, feel free to request a call back with this form:

Why Emapsite?

Unrivalled resources

We simplify the supply and management of mapping products, plans and reports. Blending diverse datasets to uncover hidden commercial insights. 

Business intelligence

Our spatial intelligence enables our clients to pinpoint areas of risk and reward, and to make better business decisions faster. 

Proven partnership

We work in partnership, we're supportive, and we're committed to reducing our own and our clients' impact on the environment.