Customer Care Policy
emapsite’s customer service ambition is to please our
customers through consistently exceeding their individual expectations
emapsite endeavours to fulfil this ambition through:
- adoption of a visible customer care
policy that encapsulates the service level expectations of our customers
- maintenance of a highly trained,
technically literate pre and post sales resource to support our customers in
gaining maximum benefit from both our goods and our services
- harnessing proven and cutting edge
technologies to enhance the customer service experience
- diligence in the capture and maintenance
of the business information necessary to best service individual customers and
their enquiries
- offering an open channel for feedback
- provision of a service that is at once
both professional and personal
- compliance with industry standards
- membership of representative
organisations
emapsite’s customer care policy is:
- to respond to enquiries in a timely
manner
- to be friendly, courteous, polite and
tactful
- to listen and not interrupt
- to document all enquiries
- to maintain the highest levels of
accuracy in all communications
- to keep customers informed of progress of
their enquiry
- to maintain a professional manner at all
times
- to ensure 100% customer confidentiality
- to admit mistakes however made
- to document feedback from customers
- to be solutions oriented