Corporate Social Responsibility

Good standards of Corporate Responsibility

Emapsite believes that good standards of corporate responsibility are an inherent aspect of business principles. In developing these, we have established policies that reflect our ethos and attitude towards our employees, customers, other stakeholders and the community in general.

Our people

At Emapsite we aim to enable enterprises to achieve their business objectives through the integration of innovative location intelligence related content and applications into their own IT and business process solutions. By helping our customers succeed we, in turn, enable our team and our business to succeed. Each team member has a role to play in exceeding customer expectation and staff are expected and encouraged to contribute to improving and changing our organisational capability. Our policy of continual improvement, of both our business processes and the skills of our people, aims to take best advantage of innovations and advances in both the tools and technologies and the processes that underpin our business. This approach safeguards our operations and our business for the future, enabling us to continue to add value to our customers’ businesses. Our people are our principal asset and the foundation of our business. Employee policies have been designed to meet the needs of our business, follow best practice and represent our culture and values.

The company’s ethos emphasises our core principles of:

  • - Success – for our customers and all stakeholders – through offering outstanding value, continuous innovation and exceptional omni-channel customer experience

  • - Excellence

  • - Professionalism and quality

  • - Courtesy, timeliness and clarity

  • - Openness, fairness and integrity

  • - Communication and involvement

As a small, dynamic, growing knowledge and technology based business the company recognises the value of good staff communications as an important source of ideas and information vital to our continued growth. We aspire to involve staff in decision making processes wherever practical and they are encouraged to express opinions and propose solutions to support better decision making. The company is diverse and employs or has employed men and women from different nations, cultures, ethnic groups, generations, backgrounds, skills and abilities. All employees are recognised and rewarded for their effort and contribution to the company – not on the basis of grade, status or favour. We believe in being open at all times, subject to respecting customer, company and personal confidentiality.

As Emapsite continues to grow we seek out the best people and aim to be a company the best people want to join and develop their careers.

Fulfilling potential

Everything Emapsite expects to achieve is dependent on the performance of our staff. Therefore it is of course critical that our people have the skills and knowledge required to successfully perform within our markets and that it is vital we have strong, effective managers to lead the company productively and profitably. Individual development profiles are established and reviewed annually to help employees expand on their skills and competencies.

Health and Safety

In line with national regulations and guidelines emapsite aims to ensure a safe and healthy working environment for all our employees, outside contractors and visitors, not only on our premises but also for those staff and contractors working on client sites. We liaise with staff regarding our policies and practices so that we can continue to develop staff work surroundings into a healthy, safe and overall enjoyable environment underpinned by appropriate policies.


All employees are required to abide by our ethical policy which prohibits all forms of illegal or immoral behaviour. The policy helps to uphold the reputation of our company and staff, and maintains customer and supplier confidence. Staff are encouraged to report any potentially illegal, improper and/or unethical conduct that they become aware of at their workplace or in connection with their work. We believe we have an environment that enables staff to raise genuine and legitimate concerns internally. However, in the event that staff believe their reporting to line management may result in harassment, victimisation or undue distress, they may contact senior management or the Board directly to report matters. This provides an opportunity for concerns to be investigated and for appropriate action to be taken to ensure that the matter is resolved effectively.

Our Business

Ethical Conduct

We recognise the obligations we have towards our staff, shareholders, customers, suppliers, competitors and the community as a whole. Our reputation, together with the trust and confidence of those with whom we deal, is one of our most valuable assets. In order to keep this reputation and trust we demand and maintain the highest ethical standards in carrying out our business activities.

Relations with Customers

  • - Emapsite believes that integrity in dealings with customers is a prerequisite for a successful and sustained business relationship. This principle governs all aspects of the company’s approach to its customers.

  • - Emapsite aims to provide products and services giving fair value and consistent quality, reliability and safety in return for fair reward.

  • - Emapsite will respect the confidentiality of customer information.

  • - Emapsite will avoid knowingly doing business with any organisation which fails to uphold basic human rights wherever practical.

Relations with Staff

Relations with employees are based on respect for the dignity of the individual.

  • - Emapsite will recruit and promote employees on the basis of merit and of their suitability for the job without discrimination.

  • - Emapsite maintains a framework of fair and just remuneration policies and structures to recognise the efforts of the individual in helping to create company success.

  • - Emapsite will encourage and support its staff in the development of relevant skills.

  • - Emapsite expects its employees to act with integrity and maintain high ethical standards. In particular, information received by employees in the course of business dealings will not be used improperly for personal gain or any purpose except that for which it is given.

  • - Employees will not engage in an activity for personal gain which is in conflict with the company’s business interests or relevant law. Employees must disclose to the company any personal interest or interests of a member of the employee’s immediate family which could create a potential conflict of interest.

  • - Employees are expected to comply with applicable laws and regulations.

  • - All employment is freely chosen.

  • - Workers are free to leave after reasonable notice.

  • - Workers, without distinction, have the right to join or form trade unions of their own choosing>

  • - Working conditions are safe and hygienic.

  • - Child labour shall not be used.

  • - Working hours are not excessive and comply with relevant legislation including the EU Working Time Directive

Relations with Suppliers

  • - Emapsite seeks to develop relationships with suppliers based on mutual trust.

  • - Emapsite respects as confidential all commercially sensitive information concerning the relationship between the company and a supplier.

  • - Emapsite’s policy is to seek to purchase goods and services that are produced and delivered under labour conditions that meet the Ethical Trade Initiative Base Code (ETI, see and therefore do not involve the abuse or exploitation of any person.

  • - Emapsite’s policy is to seek to purchase goods and services that have the least negative impact on climate change and the environment.

  • Suppliers should not be involved in activities that violate human rights – emapsite also has a Modern Slavery and Human Trafficking Policy.

  • The purpose of this policy is to promote good labour, greenhouse gas emission reduction and environmental standards in the suppliers and supply chain of Emapsite and to protect and enhance emapsite’s reputation as an ethical and low impact supplier.

  • The receipt of gifts or favours by staff may be unlawful or can give rise to embarrassing situations and may be seen as an improper inducement to grant some concession in return. Staff must not compromise either themselves or the company in conducting the company’s business. The following principles should be followed:

    • gifts or favours must not be solicited;

    • gifts of money must never be given or accepted;

    • reasonable small tokens and hospitality may be accepted provided they do not place the recipient under any obligation, do not breach any applicable law, are not capable of being misconstrued and can be reciprocated at the same level.

  • - Emapsite is committed to the prevention of bribery and has an Anti-bribery Policy in accordance with the Bribery Act 2010

The Environment

The Company recognises the need to operate in a manner that reflects good environmental management and will make strenuous efforts to minimise its environmental foot print. Furthermore, the Directors will use every endeavour to ensure the Company is complying with current legislation and good practice and that our staff are suitably trained and take all reasonable care to comply with the Company’s Environmental and Sustainability Policy.

  • - Emapsite supports the conservation and protection of a sustainable environment in its broadest sense and recognises that certain resources are finite and must be used responsibly. In a global operational context Emapsite’s operations are by their nature of minimal impact; however, we strive to reduce the impacts of our day to day activities and continue to evolve environmental behaviours through:
  • - Compliance with the relevant environmental laws, regulations and industry standards
  • - Minimise the consumption of energy and water used in our facilities
  • - Reduce, re-use and, wherever is environmentally practicable, recycle consumables and dispose of non-recyclable items in an environmentally acceptable manner

In order to achieve these objectives emapsite will:

  • - Communicate our environmental policy to employees and interested stakeholders.
  • - Build awareness and promote initiatives to encourage employees to become fully engaged.
  • - Use electronic communication methods, where appropriate, such as email, video and telephone conference facilities to avoid non-essential travel.
  • - Where possible procure resources and services from suppliers who have a sympathetic approach to the environment.
  • - Implement waste reduction and management initiatives including the provision of facilities for the recycling of consumables such as paper, toner cartridges and computer equipment.

All employees are required to abide by our ethical policy which prohibits all forms of illegal or immoral behaviour. The policy helps to uphold the reputation of our company and staff, and maintains customer and supplier confidence.

Staff are encouraged to report any potentially illegal, improper and/or unethical conduct that they become aware of at their workplace or in connection with their work. We believe we have an environment that enables staff to raise genuine and legitimate concerns internally. However, in the event that staff believe their reporting to line management may result in harassment, victimisation or undue distress, they may contact senior management or the Board directly to report matters. This provides an opportunity for concerns to be investigated and for appropriate action to be taken to ensure that the matter is resolved effectively.


Emapsite strongly believes that integrity in dealings with customers is a prerequisite for a successful and sustained business relationship.

We operate a highly effective and efficient organisation, focused on meeting customer objectives and exceeding customer expectations. To cater for the wide variety of work we do, we aim for a balance between flexibility in the way we operate and tight control to meet customer expectations predictably and repeatedly.

We have clear and strong lines of communication which allow us to respond quickly and efficiently to customer and market requirements, and our customers receive a consistent service across markets and technology areas. Our sales effort and delivery capability are aligned in order to ensure that we can successfully and consistently deliver what we promise.

Emapsite’s ISO9001 certified Integrated Quality and Information Management Manual includes a series of processes relating to servicing customer requirements from end-to-end. This includes data acquisition and processing routines, service levels, sales engagement processes, helpdesk protocols and internal measurement and reporting. Internal monthly KPIs are used to provide visibility of ourmeeting our customers’ expectations.

Business partners and suppliers

As with all our relationships we aim to develop relationships and improve networking with business partners and suppliers based on mutual trust. We believe one of our major strengths is our approach to alliances and partnerships.

Emapsite’s alliance management strategy is to align with both niche and market leaders with a strong emphasis on innovation, execution and collaboration, understand evolving business process and technology strategies, and team with partners to build appropriate integrated solutions. Many of our new contracts come through these alliances and our partners’ market leadership combines with our location intelligence technology leadership and prowess to deliver the solutions required by our customers and the market.

Emapsite understands that leveraging business value is one of the fundamental reasons for adopting, integrating or seeking out new tools, new information sources and new perspectives. To this end emapsite understands that location (or geography or place or one of many other terms) will be seen as “just another” utility data input to the process of business. emapsite has embraced the principles of a service oriented architecture approach to satisfy this requirement and eliminate much of the myth and mystique associated with the geoinformation world.

Our clients appreciate our ability to offer them, and through partnership with them and their clients, a proven location intelligence capability and content, supported by state-of-the-art infrastructure and world class products. Our strong customer relations and deep industry knowledge and experience, combined with the capacity to implement and deliver value-added, mission-critical, repeatable solutions on time and within budget make Emapsite the partner of choice in the location arena.

Political contributions

Our policy is not to make any donations to political parties.

However, the UK Political Parties, Elections and Referendums Act 2000 (the Act), which came into force in February 2001, defines political donations and political expenditure so broadly that some of our activities may fall within the definitions in the legislation. These include seminars and other functions to which politicians are invited, the cost of taking part in industry forums and the cost to the company of giving staff time off to take part in municipal political activities. While we do not intend to alter our policy, we will continue to ensure that the requirements of the Act are met.

Modern Slavery and Human Trafficking

As a leading exponent of online geographic data solutions providing services and solutions
enhancing decision support through location data provisioning, the organisation recognises that it
has a responsibility to take a robust approach to slavery and human trafficking.

The organisation is absolutely committed to preventing slavery and human trafficking in its
corporate activities, and to ensuring that its supply chains are free from slavery and human trafficking.

Countries of operation and supply

The organisation currently operates in the following countries:

  • UK
  • Single office, one colocation data centre

The following is the process by which the company assesses whether or not particular activities or
countries are high risk in relation to slavery or human trafficking:

  • Risk assessment recognises that the digital economy activities carried out by emapsite within
    the UK require skilled, diligent, articulate sales and technical staff, directly employed by the
    business, providing no risk of slavery or human trafficking.


High-risk activities

The following activities are considered to be at high risk of slavery or human trafficking:

  • None



Responsibility for the organisation's anti-slavery initiatives is as follows:

  • Policies: Richard Pawlyn, MD with support from HR Consultant Rebecca Woolmington; policy
    is to accord with all statutory legal requirements and have policies accordingly.
  • Risk assessments: High level risk assessment.
  • Investigations/due diligence: Richard Pawlyn, MD with support from HR Consultant Rebecca
    Woolmington; ensure that employment terms comply with legal requirements.
  • Training: No risks, no training.


Relevant policies

The organisation operates the following policies that describe its approach to the identification of
modern slavery risks and steps to be taken to prevent slavery and human trafficking in its

  • Whistleblowing policy The organisation encourages all its workers, customers and other
    business partners to report any concerns related to the direct activities, or the supply chains
    of, the organisation. This includes any circumstances that may give rise to an enhanced risk
    of slavery or human trafficking. The organisation's whistleblowing procedure is designed to
    make it easy for workers to make disclosures, without fear of retaliation. Employees,
    customers or others who have concerns can [use our confidential helpline/complete our
    confidential disclosure form].
  • Employee code of conduct The organisation's code makes clear to employees the actions
    and behaviour expected of them when representing the organisation. The organisation
    strives to maintain the highest standards of employee conduct and ethical behaviour when
    operating abroad and managing its supply chain.
  • Supplier/Procurement code of conduct The organisation is committed to ensuring that its
    suppliers adhere to the highest standards of ethics. Suppliers are expected to demonstrate
    that they provide safe working conditions where necessary, treat workers with dignity and
    respect, and act ethically and within the law in their use of labour. Proven violations of the
    law in a court of law against a provision of the Modern Slavery Act 2015 will lead to the
    termination of the business relationship.
  • Recruitment/Agency workers’ policy The organisation uses only reputable employment
    agencies to source labour.


Due diligence

The organisation undertakes due diligence when considering taking on new suppliers, and regularly
reviews its existing suppliers. The organisation's due diligence and reviews include:

  • supply chain evaluation to identify particular product or geographical risks of modern slavery
    and human trafficking;
  • evaluating the modern slavery and human trafficking risks of each new supplier;
  • annual reviewing of the supply chain; and,
  • invoking sanctions against suppliers that are proven to have broken the law through
    conviction in a court of law against a provision of the Modern Slavery Act 2015 or who fail to improve their performance following violation of our supplier code of conduct, including the
    termination of the business relationship.


Performance indicators

The organisation has reviewed its key performance indicators (KPIs) in light of the introduction of
the Modern Slavery Act 2015. The organisation is not going to introduce an additional KPI.


The organisation requires HR professionals within or employed by the organisation to complete
suitable training on modern slavery, covering:

  • our business's purchasing practices, which influence supply chain conditions and which
    should therefore be designed to prevent purchases at unrealistically low prices or the
    provision of products by an unrealistic deadline;
  • how to assess the risk of slavery and human trafficking in relation to various aspects of the
    business, including resources and support available;
  • how to identify the signs of slavery and human trafficking;
  • what initial steps should be taken if slavery or human trafficking is suspected;
  • how to escalate potential slavery or human trafficking issues within the organisation;
  • what external help is available, for example through the Modern Slavery Helpline,
    Gangmasters and Labour Abuse Authority and "Stronger together" initiative;
  • what messages, business incentives or guidance can be given to suppliers and other business
    partners and contractors to implement anti-slavery policies; and
  • what steps the organisation should take if suppliers or contractors do not implement antislavery policies in high-risk scenarios, including their removal from the organisation's supply chains.


Awareness-raising programme

The organisation has raised awareness of modern slavery issues by adopting this policy and ensuring
all staff are familiar with the provisions herein.


This policy is supported by the Board and implemented by the Management Team.